Interlibrary Loan (ILL)
Service at St. Catherine University
FAQs -- Frequently Asked
Questions About ILL Service
What's
the difference between a CLIC request and an "ILL" request?
Is there a charge for
ILL?
How do I submit an ILL request?
Is there a limit to how many
ILL requests I can submit?
Can undergraduates get the same items through ILL
as graduates?
Do I need to know what library owns a book or journal
before I submit my request?
Can you get copies of articles in journals owned by
St. Kates?
How long will it take to get here?
How long may I keep a book obtained through ILL?
May I renew a book I have borrowed through ILL?
Can I borrow a dissertation through ILL?
How long will my ILL request remain active?
If I put in a sooner "need by" date will I get it
faster?
What if I don't have a deadline?
How can I check on the status of an item I've
requested through ILL?
How will I know when my article or book is here?
Can you call me when my CLIC book arrives?
Do I have to return ILL books to the St. Kate's library?
How can I request videos and
other non-print media?
For
more info about ILL:
St. Paul campus 651-690-6655
Minneapolis campus 651-690-7782
What's
the difference between a CLIC book request and an "ILL" book
request?
A CLIC book request is one in which the student makes a request to
another of the CLIC libraries for items not found at their own St.Kate's
library. St. Kate's students, faculty and staff can make CLIC book requests
using the online
catalog.
When you place an ILL request,
St. Kate's borrows items on your behalf from libraries outside of the
CLIC system.
Is
there a charge for ILL?
No; however, we reserve the right to return a request unfilled if the
cost of obtaining the item is excessive, or if the cumulative lending
or royalty costs of multiple requests from one person exceeds our ability
to subsidize the cost.
How
do I submit an ILL request?
You can submit ILL requests using our NEW ILLiad
online forms.
Is
there a limit to how many ILL requests I can submit?
CLIC holds: Holds placed on CLICnet are limited to twenty requests
in process. Once one of your requests arrives and is checked out to you,
you may place another request.
ILL requests: There is no limit on the number of requests placed
using the ILL forms for books and journal articles. If one person submits
a large number of requests in one day, we reserve the right to spread
out the processing of those requests over several days.
Can
undergraduates get the same items through ILL as graduates?
For ILL purposes, we make some distinctions between undergraduates
and graduates. Generally speaking, undergrads usually have shorter time
limits than graduate students or faculty. For this reason, we borrow for
undergrads from Minnesota, Wisconsin and the Dakotas libraries only. This
will include about 98% of undergraduate ILL needs. If you are an undergraduate
and would like us to make an exception to this policy, please have your
instructor contact the ILL staff granting permission for you. All other
requests from undergrads for items not available within these states will
be returned.
Do
I need to know what library owns a book or journal before I submit my
request?
No! Our ILL staff has access to databases and electronic resources
that will indicate to us where a book or journal title is owned. Once
you've filled out a request form and submitted it to us, we will do the
rest.
Can
I get copies of articles in journals owned by St. Kates?
We will copy articles in journals we own and send them to students
who live outside the Twin Cities seven county metro area (Anoka,
Carver, Dakota, Hennepin, Ramsey, Soctt and Washington). We prefer that
you place your requests using our online request
forms .
How
long will it take to get here?
It depends...
- Books from other CLIC libraries normally arrive in 1 - 4 days.
- Articles from other CLIC libraries take 1 - 4 days.
- Books and articles from the U of MN take 2 - 10 days for delivery.
- Books and articles from other Metro area libraries may take 7-10 days.
- Books and articles from greater Minnesota, Wisconsin or the Dakotas
may take 1 -2 weeks or more.
- Items from others states may take anywhere from 1- 3 weeks or more.
These delivery times are averages.
The speed of delivery will depend on the ILL workload at St. Kate's and
at the lending library. Difficulty verifying the citation may also delay
requests.
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How
long may I keep a book obtained through ILL?
If the book is from another CLIC library, CLIC-wide due dates will apply
(generally six weeks for books). If the book was borrowed from a non-CLIC
library, the lending library will set the due date. Patrons are urged
to pick up ILL books as soon as notice is received, since the due date
is set by when the book is shipped to us, not by when the patron
actually picks it up.
May
I renew a book I have borrowed through ILL?
Yes and no. Books borrowed from another CLIC library can be renewed, either
by calling the library or accessing CLICnet yourself. Books we borrow
for you from non-CLIC libraries generally cannot be renewed (but if you
call us, we will try for you).
Can
I borrow a dissertation through ILL?
Dissertations are usually owned by the library at the university or
college from which the author graduated. Once you have identified a dissertation
you'd like to borrow, fill out the ILL request form for a thesis.
We will attempt to borrow the dissertation from the library that owns
it. Be prepared to wait several weeks. It is our policy to borrow dissertations
only for graduates, staff and faculty -- undergraduates usually cannot
wait the time required to process requests for theses. If you would like
us to make an exception to this policy, please call our ILL department.
How
long will my ILL request remain active?
Holds placed on CLICnet will remain on the system for 21 days.
After that time, your hold will drop, and the system will generate a notice
informing you. If you still need the item, you will need to place another
hold.
Item requested through ILL (by filling out a form) will stay in
processing until the "not needed after" date you indicated,
or for four weeks if you did not indicate a date. Before we take a request
out of processing, we will send you a notice and ask if you still need
the item.
If
I put in a sooner "need by" date on my request, will I get it faster?
No! The "Not needed after" date tells us when to quit trying
to fill your request. Your request will be returned to you unfilled if
the date you specify does not allow us sufficient time to obtain a copy
from the nearest lending library.
What
if I don't have a deadline? Should I leave the "need by" line blank?
We prefer that you fill in a date. If the line is left blank, we will
assign a four week deadline.
How
can I check on the status of an item I've requested through ILL?
You can check the status by using your ILLiad
account. This is one of many new features in our new ILL software,
ILLiad.
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How
will I know when my article or book is here?
Books: You will receive a notice via e-mail. Books will
be held for 14 days at the Circulation Desk.
Articles: All articles
will be delivered in electronic format to your ILLiad
account and stored there up to 30 days.
Can
you call me when my CLIC book arrives?
Unfortunately, we cannot set this as an option on the system.
Do
I have to return ILL books to the St. Kate's Library?
Books owned by any other CLIC library can be returned to any CLIC
library. Books borrowed through ILL (from outside the CLIC system) must
be returned to the library that loaned it to you, which will forward it
back to the lending library.
How
can I request videos and other non-print media?
First, check CLICnet for a video on your topic at St. Kate's or another
CLIC library. Then contact St. Kate's Media Services department (St.
Paul or Minneapolis campus) and they
will be able to arrange a loan for you. If you do not find something on
CLICnet that you can use, contact Media services for other options. You
may also check the holdings of the public libraries by using the MNLiNK
catalog. Please contact a reference librarian for assistance.
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